A few things you might want to know.

  • Each LuckyU piece is designed to order. Orders typically ship within 3–7 business days. Once your order ships, you’ll receive a confirmation email with tracking information.

  • Standard shipping usually takes 3–5 business days after your order has shipped. Delivery times may vary depending on location and carrier.

  • At this time, LuckyU ships within the United States. We’re working toward expanding shipping options in the future.

  • We accept returns on unworn, unwashed items within 14 days of delivery. Items must be returned in original condition.

  • Yes — exchanges are accepted based on availability. To start a return or exchange, please contact us and we’ll guide you through the process.

  • Shipping costs are non-refundable unless an item arrives damaged or incorrect.

  • Each hat style has its own fit and structure. Detailed fit information is listed on every product page to help you find the right one.

  • Yes. All LuckyU hats feature adjustable closures for a comfortable, customizable fit.

  • Our blank hats are responsibly sourced from trusted global manufacturers and finished with custom embroidery before shipping to you.

  • We accept all major credit cards and other secure payment options available at checkout.

  • Because orders are processed quickly, changes or cancellations are not guaranteed. If you need assistance, contact us as soon as possible and we’ll do our best to help.

  • Yes. You’ll receive a confirmation email immediately after placing your order, followed by a shipping confirmation once your order is on the way.

  • You can reach us through the contact form on our site. We aim to respond within 1–2 business days.

  • At this time, LuckyU focuses on individual orders through our online shop. For special inquiries, feel free to reach out.

If you don’t see your question here, feel free to reach out.